Our Mission

Our mission is simple. To provide "Deliciously Smart Protein Snacks" that make living a healthy lifestyle easy. Satisfy your cravings and enjoy our tasty variety of Protein Snacks created for the whole family to enjoy at home or on the go.

Storage

Maintain a temperature below 80°F (27°C). During periods of elevated heat, all Protein Bar orders are shipped with insulated packaging to ensure they arrive in prime condition. Please note that storing your Protein Bars in temperatures exceeding 80°F may lead to softening or melting. In such cases, simply place the bars in the refrigerator for 1-2 hours until they firm up, and your Protein Bars will be ready to enjoy.

Our Money-Back Guarantee*

At Genius Gourmet Inc., we want you to be happy with your purchase! If you’re not satisfied, we’re not satisfied. Contact our Customer Service team within 30 days of your purchase and in most cases (Please note that we do not accept the return of chocolate/meltable products during the hot summer months*), we’ll either give you a full refund (with return) or in-store credit equal to the value of your product. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase and some restrictions may apply. Please call or email for full details. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com. 

Store Below   80*

When experiencing high temperatures during certain times of the year we ship all of our Protein Bar orders using Insulated Packs to ensure your Protein Bars arrive in acceptable condition. Please note that your Protein Bars may melt if stored in high heat (Above 80). In the event that your Protein Bars have softened or melted, place the bars in the refrigerator for 1-2 hours until firm.

$5 Shipping Over $49*

At Genius Gourmet Inc., we want you to be happy with your purchase! Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Please note that we do not accept the return of chocolate products during the hot summer months.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Some restrictions may apply. 

For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. Some restrictions may apply. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@geniusgourmet.com

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@geniusgourmet.com 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Some restrictions may apply. For questions regarding any restrictions to this offer please give us a call or send us an email to hello@geniusgourmet.com.